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Refund and Return Policy

Overview

Our refund and returns policy lasts 2 weeks from time of arrival. If 2 weeks have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

Any customization’s requested on any size or variant of the Cerapad is nonrefundable.

To complete your return, we require your order number and full name.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

If you’ve done this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

TJ Exclusives: 917 Steepleview Road, West Bend WI 53095

Shipping returns

To return your product, you should mail your product to: TJ Exclusives: 917 Steepleview Road, West Bend WI 53095

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

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